Frequently Asked Questions
For Future Clients
If I want to make an appointment with Dr. Branch, how should I do that?
You are taking a step in supporting your mental heath, which is wonderful! The first step is going to be having a phone consultation with Dr. Branch. The best way to initiate this process is by using the New Client Consultation Request Form on the Contact page of this website. Usually Dr. Branch will email you back within 3 business days to coordinate a brief phone consultation call to make sure she can provide what you are needing. At this point, Dr. Branch will either schedule you (or add you to her waiting list if the schedule is full) or, if she believes that another therapist would best suit your needs at this time, she will provide referrals for you.
What do I need to do before my first appointment?
Click this link: www.branchpsychological.clientsecure.me
Click "I'M AN EXISTING CLIENT"
Enter your email and follow the prompts to get logged in to your client portal where you will find all the required intake forms you'll need to electronically sign or fill out before your first session. It is best if these are completed by the day before your scheduled appointment so Dr. Branch has time to fully review and read the information that you provided.
If you are using insurance for your sessions, you'll also have to set up a Headway account. Headway is a completely separate company that enables you to use your insurance (Aetna, United, Oscar) for visits by submitting the claims on behalf of you and Dr. Branch, at no additional cost to you. There are consent forms, an insurance information form, and a payment method that will need to be completed in your headway.co account prior to your first visit with Dr. Branch.
How do I get to your office?
Branch Psychological is located at 2601 Wells Ave, Ste 121, Fern Park, FL 32730. The address is considered to be in Casselberry on certain maps.
This is near the intersection of Hwy 17-92 and SR 436/Semoran Blvd.
Wells Ave runs parallel to and one block west of Hwy 17-92, across from Lowe's of Fern Park. Turn onto Prairie Lake Dr at Lowe's. Turn right onto Wells Ave. Located at corner of Wells Ave and Prairie Lake Dr.
It's my first appointment. What happens once I arrive?
Please enter the outside suite door and make yourself comfortable in the waiting area. Dr. Branch will come out to greet you at your appointment time. There is a restroom in the back of the suite, through a security door.
Branch Psychological
at
Brandywine Square
505 N Park Ave
Ste 201
Winter Park, FL 32789
(407) 205-9855